Refunds and cancellation policy
Like many retailers, we guarantee the products we sell. If an item you've purchased is not functional, you can send it back for testing. If product passes testing and is in working condition, we will then offer the refund or store credit. Please note that a 25% restocking fee may be applied if item passes diagnostic testing. When exchanging items, you'll need to return the original item within 14 days to avoid being charged for both new/old items.
If goods you bought in our store turn out to be faulty partly faulty or do not look or work as should, we will repair or replace them free of charge or give you a price reduction or a full refund.
Firstly you should contact with us via email or contact form (email is prefered form of contact to have a record)
Email address is provided on our home page in left upper corner, contact form is here: https://premium-tools24.com/contact
Up to 14 days
You have a right within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. You can not get refund for software.
What you should do in this case:
1) Fill up the RMA form you can find here: https://premium-tools24.com/index.php?route=account/return/add
2) Contact with us via email
3) Please send back faulty or unwanted item you bought in our store to us to pointed address in provided in back email.
If returned item will have broken or used stickers, marked by pen or just damaged case or cut, marked, broken cables etc..., will does not looks like new we will charge you for that.
If your item is damaged, does not work properlly please ask us for a partial or full refund when it is not possible to repair or replace the goods. Usually we replaced item after returning to us faulty item.
Under EU rules all our consumer have the right to a 2-year minimum guarantee at no cost, but in some circumstances we have to charge you for device test if you claim for full refound.
A lot of customers is buing programmers, repair cars and claim for full refund because programer was faulty. That's why we have to test all returning programmers.
Read more about guarantees and returns in your EU country
After 14 days
After 14 days you have a right for:
2) replace item
3) partial refund
4) full refund
What to do after 14 days ?
All you have to do just contact with us and fill up the RMA form
1) Contact with us and we will help you even fill up the form if you are not able to do that.
2) Fill up the RMA form you can find here: https://premium-tools24.com/index.php?route=account/return/add
3) Please send back faulty item to poited by us address. Some programmers have to be send to electronic service for repair, some to us to replace.
Remember, you have 2 yers warranty almost for all items in our store.
We're very friendly, just contact us via email.
RETURN POLICY FOR SOFTWARE PURCHASE
Premium Tools 24 will not accept return and/or exchanges on purchased software. All accepted software orders are final, non-cancelable, and non-refundable.
"NO RETURNS OR EXCHANGES ALLOWED ON SOFTWARE PURCHASES - ALL SOFTWARE PURCHASES ARE FINAL"
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We can not provide any refund if you purchase a license for the original CarProg tool !
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales(-at-)premium-tools24.com
Sale items and special sets/kit (if applicable)
Only regular priced items may be refunded, unfortunately sale items and special sets cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales(-at-)premium-tools24.com and send it to the address indicated by us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to (after contact with us) the address indicated by us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How do I cancel my order?
You can submit a request to cancel your physical product order on the same day the order was placed (unless your product is on backorder). Please note cancellation requests submitted during the weekend, or after business hours (9am - 4pm CST) may not be processed before the product ships. So, you cannot cancel your purchase of software download once delivery has started.
Contact us as soon as possible via the CONTACT page by selecting the contact type: SALE or at +48 730 690 000 to submit a request to cancel your order.
If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also view the shipping status of your order if you have created an account on this site by logging in to My Account and clicking on “Order History”.